Air France launches personalised customer service at Paris-Charles de Gaulle
Air France is now offering all its customers a range of personalised services at its main connecting hub, Paris-Charles de Gaulle, designed to facilitate a relaxing and seamless journey.
Passenger benefits include accompaniment by an Air France agent through the airport via priority access routes for departures, arrivals and flight connections. Customers will be escorted between arrival or departure at the terminal building and flight boarding or disembarkation at the aircraft door.
A variety of “a la carte” options also are available. These include transfers between the airport and Paris by chauffeured car, minibus or motorcycle; the reservation of a hotel room for a few hours to freshen-up or have breakfast before going into the city; and luggage collection or delivery to an address in the Paris area, which will be added to the service shortly.
Personalised airport assistance starts at 200 Euros, plus taxes, for accompaniment of up to four passengers per agent. Flying Blue members can also earn 400 bonus miles with every purchase.
Customers travelling with Air France or KLM can purchase the service by calling the special hotline +33 (0) 1 72 95 00 77* (open 7 days/week: 7:00 a.m. to 9:00 p.m.).
For special requests, including receiving or assisting groups, Air France offers on-demand customised service and provides a personalised quote within 24 hours.
Detailed information is available on the Air France website:
“With these new services, Air France continues to simplify and customise the journey from beginning to end, whether for business or pleasure. Our ambition is to get even closer to our customers while linking them with the world. ” Said Christian Herzog, Air France-KLM Marketing Manager.
*local or international calling rates apply